African-art-and-crafts.com

Contact Details and
General Information

African-Art-and-Crafts.com



USA Administrative Office Contact


(781) 328-2699



South Africa Administrative Office

P.O. Box 81157
Parkhurst 2120
South Africa
+27-74-104-2945

E-Mail: info@african-art-and-crafts.com


Payment Arrangements
We offer secure online payments through
Solution Graphics
Rest assured we will never share any personal details
with
outside parties.


Domestic and Select International
Shipping
Information


DOMESTIC SHIPPING


All website orders are processed and shipped within 3 business days after they are received.

However shipping times vary depending on the state you live in. For an approximate shipping time in transit you can see the map below.

ups-maps

We ship UPS or USPS, hence, these ship times are all based on UPS shipment estimates.

Once shipped you can track the status of an order via your order number and the tracking numbers for the shipments made which was sent to you with your order confirmation.

INTERNATIONAL SHIPPING

We ship to all countries. PayPal will automatically calculate shipping costs based on the weight of your item(s) but only up to 45 pounds. If your weight is above 45 pounds before you place your order please contact us at info@african-art-and-crafts.com with the items, item number and weight and we will inform you of the shipping cost and arrange payment through PayPal.

Once shipped you can track the status of an order via your order number and the tracking numbers for the shipments made which was sent to you with your order confirmation.

Cancellation/Return Policy

CHANGE/CANCELATION POLICY: If you need to change or cancel an order, contact our office at (781) 328-2699 or via e-mail at: info@african-art-and-crafts.com and request to change, or cancel the order. Please call before 1 PM EST on the day that you place your order to make any changes or to cancel; because after that time the shipper may have already picked up your package.

RETURN POLICY: You MUST contact our office at (781) 328-2699 or via e-mail at: info@african-art-and-crafts.com and get a Return Authorization Code before you return a purchase for exchange or merchandise credit.

In order to qualify for a full refund (of original purchase and shipping cost) merchandise must be returned undamaged and within 7 days of your purchase. If after 7 days and up to 30 days we will only issue an exchange or credit. Additionally clothing must not be soiled or laundered. We will not cover your cost for shipping the merchandise back to us.

Feed-back

At any time we welcome your feed-back, including comments, ideas and suggestions. Feel free to e-mail us at: info@african-art-and-crafts.com


© African-art-and-crafts.com 2006